Update: 19th March 2026
Due to the high volume of feedback and the level of demand on the practice, it isn’t always possible for us to respond directly to every individual comment. Please be assured that all feedback is read, collated, and shared with our team, and we are actively using this to make improvements wherever we can.
We know it can sometimes feel confusing knowing the best way to get in touch, so here’s a simple guide to help you reach the right team quickly and easily.
Calling us• You’ll receive a response from a GP, nurse or receptionist, depending on urgency
EMMA helps reduce long waiting times on the phone, keeps lines free for urgent calls, and ensures your request reaches the right team promptly.
To help us respond as quickly as possible, it is very important that patients keep their contact details up to date, especially mobile numbers and email addresses. This ensures we can reach you without delay once your request has been triaged.
Accurx Online FormsWebsite link: https://accurx.nhs.uk/patient-initiated/c88041
The NHS App is the quickest way to manage routine healthcare needs without calling the practice. You can use it to:
Check test results View and cancel appointments Order repeat prescriptions See hospital letters (where available) Receive messages from the practice
Using the NHS App helps keep phone lines available for patients who need urgent assistance.
• Reduce background noise where possible
This helps EMMA complete your form accurately and ensures your request reaches the correct team quickly.
We know any change to how you contact us can take a little time to get used to, and we truly appreciate your patience.
We will continue to refine EMMA, Accurx and our digital systems so that accessing care at Woodseats Medical Centre is as smooth and efficient as possible.
At Woodseats Medical Centre, we are always looking for ways to improve your experience, especially during the busy 8am period when many of you are trying to get through to us.
To help with this, we are introducing Emma, our new virtual receptionist. When you call the practice, you may be greeted and supported by Emma, who will guide you through your request. We will be soft-launching Emma from Monday, 23rd February.
During the soft launch period, some calls may still be answered by our reception team while we continue to embed the system.
• If you are struggling or require urgent help, you will still receive the support you need
Answers calls quickly – no long waits on hold
Helps you submit your request using our secure AccuRx system
Sends your request directly to our clinical team
Frees up our staff to focus on helping you
Helps to ease the 8am rush
Please note that repeat prescriptions cannot be requested through Emma. These should continue to be requested via the NHS App.
This is part of our ongoing commitment to making access to the practice fairer, easier and less stressful for everyone.
