Woodseats Medical Centre

Wasted appointments (DNA’s)

The practice is aiming to reduce the number of DNA appointments and we have an active policy on managing this.

When we say ‘DNA’, it means failure to attend an appointment. This is commonly referred to as “Did Not Attend” “Was not brought” or DNA.

As well as being costly in financial terms, patients who fail to attend their agreed medical appointments often create excessive waiting times for other patients.

The effects:

  • An increase in waiting times for patients resulting in the risk of worsening patients’ health
  • A waste of the organisation’s time – not simply the clinicians’ time but also that of the administration team as the appointment invariably needs to be rebooked
  • Cost to the wider NHS in the requirement of additional clinicians
  • Potential of risk to a child who is reliant upon an adult to ensure that they attend their appointment

December 2022 – Or click below images to enlarge


January 2023 – Or click below images to enlarge


February 2023 – Or click below images to enlarge