If you have any complaint or concern about the service that you have received from the Doctors or staff working at Woodseats Medical Centre, please let us know. Most problems can be resolved easily and quickly at the time they arise or shortly after. If this is not possible, please let us have details of your complaint either within 12 months of the incident that caused the problem or within 12 months of discovering that you have a problem.
You can either complete our Compliments and Complaint Patient Leaflet form, telephone, email/write to the practice, addressing your complaint to the Patient Services Manager. Please note that the Practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the patient in question.
If you need help to complete the form, please ask. Your complaint will then be investigated by someone appropriate appointed within the Practice. It is likely that, as a first step, we will contact you directly to make sure we fully understand your complaint. We will then talk to anyone involved in the matter within the Practice.
When we are satisfied that we have all the information we require, we will contact you to discuss and hopefully resolve the complaint. The first contact will usually be by phone. This will be followed, if necessary by a letter.
We will acknowledge your complaint within 3 working days and aim to respond within 14 working days, however, in some cases we may need longer to fully investigate your complaint.
Please be reassured that any complaint you make will be respected and will not make a difference to the way we care for you now or at any stage in the future.
If you are not satisfied with the response provided, then you can escalate your complaint to the Parliamentary and Health Service Ombudsman (PHSO). Please see the address below:
Parliamentary and Health Service Ombudsman
Tel: 03450154033 Email: email@example.com
Alternatively you can address your complaint to NHS England. The Complaints Procedure also provides information on how to make a complaint and also provides contact details for NHS England Complaints Team and the NHS Ombudsman.
For more information visit:
We are always keen to hear your comments/concerns or compliments of our service, as we constantly seek to improve our service. Please forward any suggestions or comments to the Patient Services Manager. We have a suggestion box in reception or you can email to firstname.lastname@example.org