Our trained reception staff will ask you a series of questions and to provide a brief description of your problem so that you can be given the most appropriate advice or appointment. All initial appointments are now telephone consultations unless you are informed otherwise.
Our Reception team are now care navigation trained to enable us to appropriately deal with your queries. All of our reception team has undergone training to help assist in directing you to the most appropriate service. Some of the services reception may suggest are:
Further information on care navigation can be found on Sheffield CCG's website via the link here: https://www.sheffieldccg.nhs.uk/Your-Health/care-navigation.htm
Cancelling an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend (DNA), you will be sent a sms message informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the Practice list.
To keep patients waiting time to a minimum
- When booking your appointment with a Doctor, please let us know if you need to discuss more than one medical issue. Please note that GP appointments are only 10 minutes, therefore we are only able to deal with one ailment per appointment.
- Allow extra time for parking and queues before your scheduled appointment time.
Appointments with a Nurse or Health Care Assistant
We have Nurses and HCAs who offer a variety of services throughout the day. This includes advice about any health matters, vaccinations, travel advice (including travel vaccination), blood pressure checks, blood tests, stitches removed, smears, pill checks along with other appropriate services.
Please ring after 9:30am to book an appointment or a telephone appointment with a Nurse and/or a HCA.
Blood tests - The drive through blood taking service will be moving to Building 183 (Former Blood Service site), Longley Lane, Sheffield, S5 7JN from Monday 14th December.
The current service running at the Sheffield Arena will end on Thursday 10th December and will re-open at the new location on Monday 14th December. The service will be closed at both locations on Friday 11th to Sunday 13th.
Once the service has moved to Longley Lane, usual opening times will resume and the service will be open from 8am to 5pm, Monday to Friday (excluding Bank Holidays) and 8.30am to 1pm on Saturday. For patients who cannot use the drive through service, blood tests will still be available at the Hallamshire and Northern General Hospitals but with additional measures in place to limit the risk of transmission of infection.
Follow up appointments
If a Doctor requests you book an follow-up appointment to come back and see them, this will be booked for you without the need for an assessment. Please make Reception aware this is a follow up at the time of booking.
If any of the clinicians have asked you to book a follow up appointment please book this well in advance to ensure you are able to get an appointment as planned.
Some appointments are available to be booked online. For information on how to register for Patient Online Services click here or speak to a member of our Reception team.
If you wish to have a chaperone, please ask – preferably when you book the appointment. Please note that if a chaperone is not available at the time of your appointment, your appointment may have to be rescheduled.