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We have an extended clinical team at Woodseats Medical Centre, which includes Doctor's, Nurses, Health Care Assistants (HCA), Physicians Associates and Practice Pharmacists alongside other attached clinical staff.  

Appointments With a Doctor

Please note that during the Coronavirus outbreak, some appointments types may be affected. If you already have an appointment booked, please note we may contact you prior to this to make alternate arrangements. 

You must phone the practice between 8:30 and 9:30am (Monday – Friday) to be guaranteed an appointment on that day. We offer a Doctor First Assessment Service where a Doctor will make you an appointment if required, this could be an on-the-day appointment. 

If you call between 9:30 and 11:00am a Doctor will phone you back that day but an on-the- day appointment cannot be guaranteed. 

If you call the practice after 11am a Doctor will only call you back if you have an urgent medical problem that cannot wait. 

If you want to book an appointment in advance you can do this by calling the Practice between 9.30am - 12:00pm and 1:30pm -6:00pm

 

Care Navigation

Or Reception team have been instructed to request more information about why you wish to speak too or see a Doctor. This is to help assist in our new approach using care navigation. All of our reception team has undergone training to help assist in directing you to the most appropriate service. Some of the services reception may suggest are:

Further information on care navigation can be found on Sheffield CCG's website via the link here: https://www.sheffieldccg.nhs.uk/Your-Health/care-navigation.htm


Cancelling an appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend (DNA), you will be sent a sms message informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the Practice list.


To keep patients waiting time to a minimum

  • When booking your appointment with a Doctor, please let us know if you need to discuss more than one medical issue. Please note that GP appointments are only 10 minutes, therefore we are only able to deal with one ailment per appointment.
  • Allow extra time for parking and queues before your scheduled appointment time. 


Appointments with a Nurse or Health Care Assistant

We have Nurses and HCAs who offer a variety of services throughout the day.  This includes advice about any health matters, vaccinations, travel advice (including travel vaccination), blood pressure checks, blood tests, ears syringe, stitches removed, smears, pill checks along with other appropriate services. 

Please ring after 9:30am to book an appointment or a telephone appointment with a Nurse and/or a HCA.


Follow up appointments

If a Doctor requests you book an follow-up appointment to come back and see them, this will be booked for you without the need for an assessment. Please make Reception aware this is a follow up at the time of booking. 

If any of the clinicians have asked you to book a follow up appointment please book this well in advance to ensure you are able to get an appointment as planned.


Online Booking

Some appointments are available to be booked online. For information on how to register for Patient Online Services click here or speak to a member of our Reception team.


Chaperone

If you wish to have a chaperone, please ask – preferably when you book the appointment. Please note that if a chaperone is not available at the time of your appointment, your appointment may have to be rescheduled. 


Please note that we are not an emergency service and are unable to deal with problems which should be taken to A&E. Details of what constitutes as an emergency can be found on the NHS website or by clicking here: https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/when-to-go-to-ae/

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