Woodseats Medical CentreThe Roddick Building900 Chesterfield RoadSheffield, South Yorkshire, S8 0SHTel: 0114 2850140
Patient Participation Group - next meeting Monday 3rd February 2020 at 5pm.
All diabetics need to book into the Diabetic Clinic held on Tuesdays and Thursdays for blood tests, checking blood pressure, height, weight, promotion info and foot checks. These are 20min appointments
We cannot accept urine samples after 2pm
Information on Meningitis vaccinations (Men ACWY vaccination)
Your information, what you need to know
This Privacy Notice explains why we collect information about you and how that information may be used, how we keep it safe and confidential to comply with the General Data Protection Regulation 2016 (GDPR).
Please see the document below which explains everything in full
WMC Privacy Notice May 2018
If you require anything further please contact the practice.
Complaints, Compliments and Comments
At Woodseats Medical Centre we're committed to putting our patients first. We want to know about your experience of our services.
Please tell us when you think we’ve done a good job and when you think that we can do better.
Your comments, complaints and compliments can help us to improve the services that we provide to all of our customers.
If you want to tell us something
We understand that sometimes you can be unhappy with something we have or have not done. Most problems can be resolved easily and quickly at the time they arise or shortly after. If this is not possible, please let us have details of your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.
Anyone can complain, including young people. A family member, carer, friend or your local MP can complain on your behalf with your permission.
We must adhere to the rule of medical confidentiality so we may not be able to provide confidential information without appropriate authority if you are not the patient.
What is a complaint?
A complaint is when you are unhappy with something that we may have done or said, the way that we may have acted, or with a decision we have made. When you make a complaint we would like you to work with us to help us look into what you think has gone wrong, why, and how we can learn from it.
When you make a complaint we will:
We ask you to:
Patient complaints are really important to us and provide us with an opportunity to learn from and improve our services to you.
How to make a complaint or a compliment
If you have a complaint or a suggestion it’s often easier to sort it out by talking to somebody at the practice. If you’ve done this already, and are still not happy, you can ask us to look into the matter in more detail and give you a written response.
How to contact us
You can also make a complaint or a compliment by:
What Happens Next?
If you feel that your complaint has not been resolved and you wish to make a formal complaint you can contact NHS England.
For more information visit:
If you are not happy with the way your complaint has been dealt with and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO) which makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.
To take your complaint to the Ombudsman visit the Parliamentary and Health Service Ombudsman website
Alternatively you can call 0345 015 4033, email: firstname.lastname@example.org
Or write to:
The Parliamentary and Health Service Ombudsman
Can I get help to make my complaint?
If you feel you would like help to make your complaint support is available. Some people may decide not to make a complaint because they are put off by the process, find it confusing or believe nothing will happen. If you are thinking about making a complaint it is important to know that you have access to local advocacy to help you make your complaint and provide support throughout the complaints process.
A NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care.
The Sheffield Advocacy Hub is a single point of contact for all advocacy in Sheffield, the service provides advocacy for children, young people and adults who reside in Sheffield and who wish to make a complaint.
For more information contact:
Sheffield Advocacy Hub
Michael Carlisle Centre
75 Osborne Road
Freephone: 0800 035 0396
What is a compliment or comment?
A compliment is when you are happy with something that we may have done or said, the way that we have acted, or with a decision we have made. Your compliments will be shared and if it is about a person we will let them know. We will always try to contact you to thank you for the compliment you have made.
A comment is a suggestion or an idea that you have had about our services. Your comment will be shared with the service.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Subject Access Request (SAR)
Who Can Make an Access Request?
An application for access to personal data may be made to the Practice by any of the following:
Individuals wishing to exercise their right of access should:
The Practice as 'Data Controller' is responsible for ascertaining the purpose of the request and the manner in which the information is supplied.
Fees and Response Time
Under GDPR the Practice musts provide information free of charge. However a 'reasonable fee' may be charged when a request is manifestly unfounded or excessive, particularly if it is repetitive.
The fee must be based on the administrative cost of providing the information only.
The request must be complied with without delay and at least within one calendar month of receipt of the request. This period can be extended for a further two months where requests are complex or numerous, however the Practice must inform the individual within one month of receipt of the request and explain why the extension is necessary.
The identity of an individual who provided/recorded information should not be disclosed, nor should the identity of any other person/s referred to in the record(s) of the individual requesting access, unless explicit consent has been given.
Access may be denied or restricted where:
Complaints and Appeals
The applicant has the right to appeal against the decision of the Practice to refuse access to their information. This appeal should be made to the Business Manager on email@example.com or via the practices’ address.
If an applicant is unhappy with the outcome of their access request, the following complaints channels should be offered:
If individuals remain unhappy with the Practice response, they have the right to appeal to the Information Commissioner’s Office:
Information Commissioner’s Office
Telephone: 0303 123 1113
Freedom of Information
Information about the General Practioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Management Team.
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